Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore as a Front Desk Agent! No prior experience is needed – we provide comprehensive training to launch your hospitality career. As the first point of contact, you'll create unforgettable guest experiences while working in our stunning waterfront location. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. Apply today and start your journey in one of America's most vibrant cities!
Responsibilities
- Warmly greet and assist all guests with check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests and resolve issues promptly
- Maintain accurate records using hotel management software
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic computer proficiency (Microsoft Office Suite)
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and demeanor
- No prior experience necessary – training provided!