Job Description
Join the vibrant hospitality team at Grand Hotel Milwaukee, where we welcome passionate individuals to kickstart their careers in customer service! As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences with your warm hospitality and attention to detail. No prior experience is required—we provide comprehensive training to help you succeed in this dynamic role with flexible shift schedules including days, evenings, weekends, and holidays. Enjoy competitive pay, growth opportunities, and a supportive team environment in the heart of downtown Milwaukee.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest services
- Uphold brand standards through cleanliness and safety protocols
- Operate PMS software and basic office equipment
- Assist with luggage and provide local area recommendations
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Basic computer proficiency (typing, MS Office, reservation systems)
- Flexibility to work rotating shifts (days/evenings/weekends/holidays)
- Positive attitude and willingness to learn
- Ability to stand for extended periods and lift 25 lbs
- Valid Wisconsin driver's license preferred