Job Description
Join Milwaukee's premier hospitality destination as a Front Desk Agent! No experience needed—just your passion for exceptional guest service. We offer comprehensive training and career growth opportunities for motivated individuals ready to shine in the heart of downtown.
At Grand Hospitality Group, we believe in nurturing talent. Our award-winning hotel provides a supportive environment where you'll master check-in/out procedures, reservation systems, and guest relations while enjoying competitive pay and benefits.
Responsibilities
- Efficiently manage guest check-in/check-out processes with our modern PMS system
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through attentive service and attention to detail
- Contribute to a positive team environment during peak hours and events
Qualifications
- No prior experience required—comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn hotel systems
- Ability to work flexible shifts including weekends and holidays
- Professional demeanor with excellent problem-solving abilities
- Must be authorized to work in the United States