Job Description
Join the vibrant hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. This part-time role is perfect for students, career changers, or anyone passionate about customer service. Enjoy a supportive environment with comprehensive training, flexible scheduling, and the opportunity to grow within our luxury hotel chain. If you're a friendly, detail-oriented person ready to start your hospitality journey, apply today!
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and key distribution
- Answer phone calls and respond to guest inquiries promptly
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for guest requests
- Assist with luggage handling and concierge services
- Maintain a clean, organized front desk area
- Resolve guest issues with empathy and efficiency
Qualifications
- No prior experience required – we provide full training!
- Exceptional customer service skills and a positive attitude
- Strong communication and interpersonal abilities
- Basic computer literacy (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Reliability and punctuality for all shifts
- Must be available to work weekends and holidays
- High school diploma or equivalent preferred