Job Description
Are you looking to kickstart your career in the hospitality industry?
Albuquerque Hospitality Group is currently seeking enthusiastic individuals to join our team as Front Desk Agents. We value personality, drive, and a willingness to learn.
No prior experience is necessary! We provide comprehensive training to ensure your success. If you have a warm smile and a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($15 - $18/hour)
- Flexible scheduling options
- Health benefits for full-time employees
- Growth opportunities within the hotel chain
- Located in the heart of Albuquerque, NM
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure.
- Guest Services: Handle check-ins, check-outs, and room assignments efficiently using the property management system.
- Communication: Answer phone calls, respond to emails, and relay messages promptly to ensure guest satisfaction.
- Problem Solving: Address guest inquiries and resolve any issues or complaints with patience and professionalism.
- General Maintenance: Assist in maintaining a clean and orderly front desk area and lobby.
- Concierge Support: Provide information about local attractions, dining, and transportation in Albuquerque.
- Team Collaboration: Work closely with housekeeping and maintenance staff to ensure room readiness.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Attitude: A positive, friendly, and customer-service-oriented mindset is essential.
- Communication: Strong verbal communication skills and a clear speaking voice.
- Reliability: Ability to work flexible hours, including weekends, holidays, and evenings.
- Computer Literacy: Basic computer skills; training on our specific software will be provided.
- Physical Demands: Ability to stand for extended periods and lift light objects (up to 25 lbs).
- Legal Status: Must be legally authorized to work in the United States.