Job Description
Join our award-winning hospitality team as a Front Desk Agent in vibrant Charlotte, NC! No experience is needed – we provide comprehensive training to launch your career in guest services. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Perfect for energetic individuals passionate about creating memorable guest experiences!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient with basic computer technology
- Flexible availability including evenings, weekends, and holidays
- Customer service mindset with problem-solving abilities
- Ability to stand/walk for extended periods
- Must pass background check and drug screening