Job Description
Join our award-winning hospitality team as a Front Desk Agent in the vibrant heart of Houston! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our luxury downtown hotel. No prior experience is required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible shift schedules including nights/weekends, and opportunities for advancement within our growing company.
As the first point of contact for our international guests, you'll create memorable stays while working in a dynamic, fast-paced environment. Our supportive team culture encourages professional growth and values your unique personality. If you're a people person with a passion for service, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations and room assignments using our property management system
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experiences
- Maintain clean, organized front desk area
- Complete end-of-shift reporting procedures
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to stand for extended periods during shifts
- Flexible availability including nights, weekends, and holidays
- Attention to detail and problem-solving abilities
- Positive attitude and teamwork mindset
- Willingness to learn hospitality procedures