Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic hospitality professional to deliver exceptional service at our Minneapolis location. This role offers competitive compensation, comprehensive benefits, and clear career advancement paths within our growing portfolio of premium properties. If you're passionate about creating memorable stays and thrive in a fast-paced environment, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for room assignments and inventory
- Upsell room upgrades and amenities to enhance guest experience
- Maintain security protocols and safeguard guest confidentiality
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Minneapolis attractions and transportation
- Valid driver's license and reliable transportation