Job Description
Join Seattle's premier luxury hospitality destination as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences at our downtown landmark hotel. Enjoy competitive weekly pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. If you're passionate about service excellence and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Deliver warm, personalized check-in/check-out experiences using Opera PMS
- Manage reservations, room assignments, and guest inquiries with precision
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium rooms, suites, and hotel amenities
- Resolve guest complaints with empathy and problem-solving skills
- Maintain detailed logs of guest requests and special arrangements
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Washington state food handler's card (or willingness to obtain)
- Basic knowledge of Seattle attractions and transportation
- Ability to stand for extended periods and lift 25 lbs