Job Description
Are you a people person looking to launch a rewarding career in the hospitality industry?
The Peninsula Hotel Group is currently seeking enthusiastic and reliable Front Desk Agents for our stunning property in Virginia Beach, VA. We believe in nurturing talent, which is why we are looking for friendly individuals who are eager to learn, even if they have no prior professional experience.
As a member of our team, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive. We offer comprehensive training programs designed to set you up for success in a fast-paced, dynamic environment.
Why Join Us?
- Competitive hourly wage ($16.00 - $19.00).
- Health, dental, and vision insurance.
- Employee discounts on dining and stays.
- Career advancement opportunities within the group.
- A supportive and inclusive team culture.
Don't let a lack of experience hold you back from a career you love. Apply today and take the first step toward becoming a hospitality professional!
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently using our property management system.
- Handle guest inquiries, requests, and complaints professionally and promptly to ensure a high level of customer satisfaction.
- Process payments and manage cash drawers with accuracy and integrity.
- Answer phone calls and emails, making reservations and providing information about local attractions and hotel amenities.
- Maintain the cleanliness and organization of the front desk area and lobby to create a welcoming atmosphere.
- Assist guests with luggage, directions, and any special requests to enhance their stay experience.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for check-in.
Qualifications
- No prior hospitality experience is required; we provide full training.
- Excellent communication skills and a friendly, outgoing personality.
- Strong interpersonal skills with the ability to build rapport with guests quickly.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable attendance and punctuality.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 25 lbs).
- High school diploma or GED equivalent.