Job Description
Join our award-winning team at Hospitality Elite Group as a Front Desk Agent in vibrant Austin! No prior experience needed – we provide comprehensive training to launch your hospitality career. Enjoy a dynamic work environment with competitive pay, flexible shift schedules, and opportunities for growth. As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, reservations, and inquiries. Perfect for career changers and recent graduates seeking an exciting entry into the hospitality industry.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations using our proprietary booking system
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and report preparation
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to work flexible shifts (nights, weekends, holidays)
- Professional appearance and customer-focused mindset
- Must pass background check and drug screening
- Spanish bilingualism a plus