Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. This full-time position offers competitive pay, comprehensive training, and opportunities for career growth in the heart of Philadelphia. If you're passionate about service and thrive in dynamic environments, apply today to become part of our family!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service excellence
- Assist with emergency procedures and security protocols
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency (typing 25+ WPM preferred)
- Attention to detail and problem-solving abilities
- Positive attitude and customer-focused mindset
- Must be authorized to work in the United States