Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of Manhattan. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, benefits, and growth opportunities in one of NYC's most iconic hotels.
Responsibilities
- Check in/out guests efficiently with our property management system
- Manage reservations and room assignments
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized lobby area
Qualifications
- No experience required – training provided!
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer applications
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- High school diploma or equivalent
- Professional appearance and demeanor