Job Description
Join the vibrant hospitality scene in Milwaukee as a Front Desk Agent at our downtown luxury hotel! No experience necessary – we provide comprehensive training for motivated individuals eager to launch their careers in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our award-winning team.
As the first point of contact for our guests, you'll create memorable experiences while handling reservations, check-ins/check-outs, and local recommendations. Our supportive environment fosters growth through on-the-job learning and mentorship programs.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation inquiries and modify bookings with precision
- Provide exceptional customer service and resolve guest concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as local Milwaukee ambassador with area knowledge
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent (G accepted)
- Zero experience required – open to career changers and recent graduates
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends and holidays
- Must pass background check and drug screening