Job Description
Are you looking for a dynamic career in the heart of Phoenix? The Phoenix Grand Hotel & Suites is currently seeking enthusiastic, outgoing individuals to join our front-line team as Front Desk Agents. We pride ourselves on delivering world-class service, and we are looking for friendly faces to welcome our guests home.
The Best Part? No prior hotel experience is required! We offer comprehensive on-the-job training, so if you have a great personality and a willingness to learn, we want to hear from you.
Join a team that values growth, community, and excellence. Take the first step in your hospitality career today.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure, creating a memorable first impression.
- Guest Services: Check guests in and out efficiently using our Property Management System (PMS), and handle inquiries, complaints, and special requests with a smile.
- Front Desk Operations: Answer incoming phone calls promptly, manage correspondence, and maintain the front desk area in a neat and organized manner.
- Guest Relations: Assist with valet parking coordination, restaurant recommendations, and local area information to ensure a seamless guest experience.
- Housekeeping Liaison: Communicate maintenance requests and room status updates to the housekeeping team to ensure rooms are ready for incoming guests.
Qualifications
- Attitude Over Experience: A positive, "can-do" attitude is required; prior hotel experience is not necessary.
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Focus: A genuine desire to help others and a commitment to delivering exceptional customer service.
- Computer Literacy: Basic computer proficiency is helpful; we provide training on our specific systems.
- Flexibility: Ability to work a flexible schedule, including weekends, holidays, and evenings.