Job Description
Join our award-winning team at the Omaha Grand Hotel as a Front Desk Agent! We're seeking enthusiastic, customer-focused individuals to create memorable experiences for our guests. No prior experience is neededâcomprehensive training provided. If you're passionate about hospitality and eager to start your career in luxury accommodations, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Operate hotel systems (PMS) and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Promote hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent (GED)
- No experience requiredâtraining provided
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends/holidays
- Customer service mindset with problem-solving aptitude