Job Description
Experience the Pinnacle of Luxury Hospitality
We are seeking a dedicated and detail-oriented Front Desk Agent / Night Auditor to join our dynamic team in the heart of Miami Beach. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, this is your chance to shine.
We offer a competitive compensation package, flexible shift work, and the opportunity to work in one of the world's most iconic destinations. Apply today and become a part of the Faena legacy.
Responsibilities
- Manage front desk operations, including efficient check-in, check-out, and room assignments.
- Process payments accurately and resolve guest inquiries and complaints with professionalism.
- Perform night audit duties, including financial reconciliation, reporting, and maintaining shift logs.
- Ensure the lobby and public areas maintain a pristine and welcoming appearance.
- Uphold hotel security standards and emergency protocols at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Proficiency in Property Management Systems (PMS) is a plus.
- Strong problem-solving skills and ability to multitask effectively.
- Excellent communication and interpersonal skills.
- Ability to work flexible shifts, including nights and weekends.