Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and kickstart your hospitality career! No experience neededâwe provide comprehensive training to help you succeed in this dynamic role. Located in the heart of Austin, you'll be the first point of contact for our valued guests, delivering exceptional service that creates memorable experiences.
This position offers flexible shift work including evenings, weekends, and holidays, perfect for those seeking a balanced work-life schedule. We're looking for energetic, customer-focused individuals who thrive in fast-paced environments and want to grow with us.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations, room assignments, and billing processes
- Respond promptly to guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Process payments, handle cash transactions, and maintain accurate records
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- No prior experience requiredâcomprehensive training provided
- Outstanding communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency and willingness to learn new systems
- Strong organizational skills and attention to detail
- Positive attitude and passion for customer service
- Ability to stand for extended periods and multitask effectively