Job Description
Join our prestigious hospitality team as a Front Desk Agent at Grand Hotel Los Angeles! We're urgently seeking enthusiastic individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy a competitive salary, flexible scheduling, and opportunities for career growth in the heart of Los Angeles. If you're passionate about customer service and ready to launch your hospitality career, apply today!
Responsibilities
- Warmly greet and check in/out guests using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with exceptional professionalism and efficiency
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records of guest interactions and transactions
- Resolve guest concerns promptly and escalate complex issues appropriately
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Positive attitude and commitment to guest satisfaction
- Availability to work flexible shifts including weekends/holidays