Job Description
Join our award-winning team at Grandview Hotels and launch your hospitality career! We're seeking passionate individuals to join our Chicago front desk as Front Desk Agents. No prior experience is required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant downtown work environment. Be the first face of our luxury hotel and create memorable experiences for our guests while building valuable skills for your future in hospitality.
Responsibilities
- Deliver exceptional customer service to all hotel guests with warmth and professionalism
- Manage check-in/check-out processes efficiently using our property management system
- Handle guest inquiries, resolve concerns, and coordinate with housekeeping/engineering teams
- Process payments accurately and maintain secure cash handling procedures
- Perform daily administrative tasks including reservation management and reporting
- Uphold strict cleanliness and safety standards in the lobby and reception areas
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills with a customer-first mindset
- Basic computer proficiency and ability to learn new systems quickly
- Reliable, punctual, and committed to maintaining professional standards
- Ability to multitask in a fast-paced environment while remaining calm under pressure
- Positive attitude and willingness to work flexible hours including weekends