Job Description
Join our dynamic hospitality team at Grand Hospitality Solutions as a Front Desk Agent! We're seeking energetic individuals with no prior experience to create memorable guest experiences in Jacksonville's vibrant downtown. Enjoy flexible shift schedules while developing professional skills in customer service, reservation management, and hotel operations. Our comprehensive training program ensures you'll thrive from day one.
Why join us? Competitive hourly rates, complimentary employee meals, career advancement opportunities, and a supportive team environment. Perfect for students, career changers, or those seeking flexible work-life balance.
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments using our proprietary software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service excellence
- Operate switchboard and handle incoming communications
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong problem-solving abilities and attention to detail
- Professional appearance and positive attitude
- Must be authorized to work in the United States