Job Description
Join our award-winning team as a Front Desk Agent where your smile makes the first impression! We're seeking passionate individuals with no prior experience to become the heart of our guest experience. Our comprehensive training program will equip you with all the skills needed to excel in this dynamic role. Enjoy competitive pay, growth opportunities, and a supportive team environment in the vibrant heart of Austin. Apply today and start your hospitality journey!
Responsibilities
- Warmly greet and register hotel guests with exceptional customer service
- Efficiently manage check-in/check-out processes using our proprietary systems
- Handle guest inquiries, resolve concerns, and coordinate with housekeeping and maintenance teams
- Process payments accurately and manage billing transactions
- Operate hotel systems including phones and reservation software
- Maintain a clean, organized front desk environment
- Upsell hotel amenities and local attractions to enhance guest experiences
Qualifications
- No experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexible availability including evenings, weekends, and holidays
- Valid Texas driver's license preferred