Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable guest experiences in the heart of New York City. No prior hotel experience is required – we provide comprehensive training to set you up for success. As the first point of contact for our international guests, you'll embody our brand's commitment to excellence while enjoying competitive pay, benefits, and career growth opportunities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest needs
- Market hotel services and amenities to enhance guest satisfaction
- Maintain detailed records of guest interactions and preferences
- Uphold strict confidentiality and security protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional communication and interpersonal skills
- Basic computer literacy and comfort with learning new systems
- Ability to stand for extended periods and multitask effectively
- Positive attitude and problem-solving mindset
- Fluency in English; additional languages a plus
- Willingness to work flexible shifts including weekends/holidays