Job Description
Launch your hospitality career with Grand Horizon Hotels as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable first impressions at our iconic Los Angeles location. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and hospitality operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our award-winning hotel chain. Join a team that values professionalism, positivity, and the art of making guests feel welcomed.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modify bookings using our property management system
- Address guest concerns promptly and coordinate with housekeeping/bell services
- Process payments and maintain accurate financial transaction records
- Provide local recommendations and hotel amenities information
- Uphold brand standards through consistent service excellence
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication and interpersonal skills
- Basic computer proficiency and comfort with learning new software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Professional appearance and customer service mindset
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and team player mentality