Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in one of America's most dynamic cities. Immediate opening available for candidates ready to shine in hospitality.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and room assignments using Opera/PMS systems
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Report security concerns and emergency procedures
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency in reservation systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent
- Texas Food Handler certification preferred
- Fluent in English; Spanish beneficial
- Professional appearance and positive attitude