Job Description
Are you looking to kickstart your career in the vibrant hospitality industry? We are seeking a Front Desk Agent to join our dynamic team in the heart of San Jose. We offer comprehensive training and do not require prior experience—just a positive attitude and a willingness to learn.
As the face of our organization, you will play a crucial role in ensuring our guests have a memorable experience. We pride ourselves on a supportive work environment where you can grow professionally while enjoying excellent benefits.
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out procedures efficiently.
- Answer multi-line phones and direct calls with professionalism and courtesy.
- Manage incoming and outgoing mail, packages, and deliveries.
- Maintain the front desk area, lobby, and common spaces to ensure a pristine appearance.
- Handle guest inquiries, complaints, and requests promptly and effectively.
- Assist in administrative tasks such as filing, data entry, and scheduling.
Qualifications
- No prior experience required; we provide full training.
- Excellent verbal communication and interpersonal skills.
- Proficiency in basic computer operations and Microsoft Office Suite.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor at all times.