Job Description
Join our award-winning team at Grand Plaza Hotel and become the guardian of our guests' overnight comfort. As a Night Shift Associate, you'll ensure seamless operations during evening hours, creating memorable experiences for business travelers and leisure guests alike. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of San Jose's vibrant hospitality scene.
Responsibilities
- Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries
- Monitor security systems and respond to emergency situations with composure
- Coordinate with housekeeping and maintenance teams for immediate guest needs
- Process payments and maintain accurate financial records
- Conduct nightly room inspections and report maintenance issues
- Assist with valet services and manage parking operations
Qualifications
- Minimum 1 year hotel or hospitality experience
- Valid California driver's license (for valet duties)
- Excellent communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Basic knowledge of hotel management systems (e.g., Opera, PMS)
- Flexible availability including weekends and holidays
- First Aid/CPR certification preferred