Job Description
Earn daily pay while shaping guest experiences at Boston's premier hospitality destination! We're seeking charismatic Front Desk Agents to join our vibrant team with flexible shift schedules. Enjoy the stability of daily pay while showcasing your customer excellence in a dynamic environment where no two days are alike.
As the first point of contact, you'll embody our brand's commitment to exceptional service. This role offers competitive compensation, growth opportunities, and the unique benefit of same-day pay for your hard work. If you thrive in fast-paced settings and value financial flexibility, this position is your perfect match.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, billing transactions, and guest requests
- Coordinate with housekeeping and maintenance teams for guest needs
- Process payments and maintain accurate financial records
- Resolve guest concerns with professionalism and discretion
- Execute daily front desk operational procedures
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience
- Proficiency in reservation systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic accounting knowledge and cash handling experience
- Valid Massachusetts hospitality license