Job Description
Join our award-winning team at the heart of Los Angeles' vibrant hospitality scene! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences at our luxury downtown property. This is a unique opportunity to be the first point of contact for international travelers and local VIPs while working in a state-of-the-art environment. Immediate start available!
Enjoy competitive compensation, comprehensive benefits, and career growth opportunities within our global hospitality brand. Perfect for detail-oriented professionals who thrive in fast-paced environments.
Responsibilities
- Manage seamless check-in/check-out processes using Opera PMS
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell premium rooms and amenities to maximize revenue
- Maintain security protocols for guest safety
- Process guest requests with 24/7 responsiveness
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid CA driver's license and clean driving record
- Flexible availability including nights/weekends/holidays
- Basic knowledge of LA attractions and transportation