Job Description
Join our award-winning team as a Front Desk Agent and kickstart your career in hospitality! We're seeking energetic, customer-focused individuals with no prior experience to join our dynamic team at Grand Bay Hospitality. As the first point of contact for our guests, you'll create unforgettable experiences while developing valuable skills in guest relations, reservation management, and problem-solving. We offer comprehensive training, flexible scheduling, and opportunities for growth within our organization. If you're passionate about service and ready to learn, we want to meet you!
Responsibilities
- Warmly welcome and check in/check out hotel guests with professionalism and efficiency
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform daily audits and report discrepancies to management
- Maintain a clean and organized front desk area
Qualifications
- No experience required – we provide comprehensive training!
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy and willingness to learn new systems
- Positive attitude and customer service mindset
- Ability to stand for extended periods and work flexible hours
- Must be authorized to work in the United States