Job Description
Join our award-winning team at the Grand Minneapolis Hotel and kickstart your hospitality career! We're seeking enthusiastic individuals with a passion for exceptional guest service to fill our Front Desk Agent positions. No prior experience is needed—we provide comprehensive training to set you up for success. As the first point of contact for our international guests, you'll create memorable experiences while working in our stunning downtown location near the Mississippi River. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and demeanor
- Customer service mindset (no experience necessary)