Job Description
Join our award-winning luxury hotel chain in the heart of Raleigh, NC! We're seeking passionate hospitality professionals to elevate our guest experience. With competitive benefits, career growth opportunities, and a vibrant work culture, this is your chance to thrive in the dynamic Raleigh hotel scene. Our property offers modern amenities and is conveniently located near downtown attractions and corporate hubs. Apply today to become part of our family-oriented team!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Handle guest complaints promptly and professionally to ensure satisfaction
- Train and mentor new team members on hotel procedures and standards
- Maintain accurate records of guest preferences and special requests
- Assist in implementing upselling strategies for room upgrades and amenities
Qualifications
- Minimum 2 years of hotel front desk or guest services experience
- Proven ability to multitask in fast-paced environments
- Strong communication and interpersonal skills
- Proficiency in hotel management systems (Opera, etc.)
- Valid North Carolina hospitality certification preferred
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Raleigh area attractions and services
- Ability to lift 25 lbs occasionally for guest assistance