Job Description
Join our award-winning Baltimore team as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals for weekend shifts at our downtown property. No prior experience is needed – we provide comprehensive training to ensure your success. Enjoy a dynamic work environment where you'll be the first point of contact for our guests, handling check-ins, reservations, and inquiries with professionalism. This role offers flexible weekend hours (Saturday/Sunday) and opportunities for growth within our organization. Perfect for students, career changers, or anyone seeking a rewarding part-time position in the heart of Baltimore.
Responsibilities
- Efficiently check in/out guests using property management software
- Manage reservations and room assignments with accuracy
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain financial transactions
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional guest service
- Assist with valet services and concierge requests
- Maintain a clean and organized lobby area
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient with basic computer applications
- Positive attitude and problem-solving mindset
- Ability to work weekends and holidays as required
- Valid driver's license (for valet operations)