Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premier downtown Austin location. Perfect for career starters, this role offers comprehensive training and flexible shift schedules. Enjoy a supportive environment where your people skills shine while building a foundation in the hospitality industry. Apply today and become the welcoming face of our hotel!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in all guest interactions
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we train!
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Flexible availability including nights/weekends
- Positive attitude and team player mentality