Job Description
Join our dynamic hospitality team at the Fresno Grand Hotel! We're seeking enthusiastic Weekend Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while handling check-ins, reservations, and inquiries with professionalism and warmth. Perfect for career starters, we provide comprehensive training to help you thrive in this vital role.
Responsibilities
- Efficiently manage guest check-in/check-out procedures and room assignments
- Handle reservation inquiries, modifications, and confirmations
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
- Operate hotel management systems (training provided)
Qualifications
- No prior experience required – we train all team members!
- Exceptional customer service mindset and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and problem-solving aptitude
- Availability to work weekends (Saturday/Sunday)
- High school diploma or equivalent
- Valid driver's license (if required for errands)