Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and launch your hospitality career! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our premier Orlando resort.
As the first point of contact for our international guests, you'll create memorable moments through warm service, seamless check-ins, and personalized recommendations. We provide comprehensive paid training and career advancement opportunities for dedicated team members.
Perfect for students, career changers, or hospitality newcomers! Enjoy competitive pay, employee discounts, and a dynamic work environment in the heart of Florida's tourism capital.
Responsibilities
- Efficiently manage guest check-in/check-out processes and reservations
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments, manage cash handling procedures, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest needs
- Utilize property management systems to update guest information and availability
- Uphold brand standards through exceptional service and attention to detail
- Assist with luggage, valet services, and emergency procedures as needed
Qualifications
- No prior experience required - comprehensive training provided!
- High school diploma or equivalent (GED acceptable)
- Outstanding communication and interpersonal skills
- Strong customer service mindset and problem-solving abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with learning new systems
- Positive attitude and willingness to learn in fast-paced environment
- Must be authorized to work in the United States