Job Description
Join our award-winning team at Grand Plaza Hotel, where we welcome passionate individuals seeking to launch their hospitality career! No prior experience is needed – we provide comprehensive training to transform your enthusiasm into professional excellence. As the first point of contact for our guests, you'll create memorable experiences while working in Fresno's premier downtown location. Enjoy competitive pay, flexible scheduling, and clear pathways to advancement within our luxury hotel group.
Responsibilities
- Provide exceptional customer service at the front desk, including check-in/check-out procedures and guest inquiries
- Manage reservations, room assignments, and billing operations with precision
- Handle guest requests and complaints promptly to ensure satisfaction
- Operate hotel management systems and maintain accurate guest records
- Collaborate with housekeeping and maintenance teams to resolve guest issues
- Uphold brand standards through professional appearance and communication
- Process payments and manage cash drawer responsibilities
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with learning new systems
- Professional demeanor and positive attitude
- Availability to work weekends, evenings, and holidays
- Must pass background check and drug screening