Job Description
Join our award-winning Cleveland hotel as a Front Desk Agent and launch your hospitality career! We're seeking passionate individuals with no prior experience who thrive in fast-paced environments. Our comprehensive training program will equip you with the skills to deliver exceptional guest experiences while advancing your career in the hospitality industry.
Enjoy competitive pay, flexible scheduling, and growth opportunities within our global network. Located in downtown Cleveland, you'll work at a premier destination where every day brings new challenges and rewards.
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations and handle guest inquiries via phone, email, and in-person
- Process payments and maintain accurate guest records using our property management system
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Resolve guest concerns promptly and escalate complex issues to management
- Assist with valet services and luggage handling as needed
- Participate in daily team briefings and training sessions
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and passion for customer service
- Must be authorized to work in the United States