Job Description
Join our award-winning luxury hotel in the heart of Charlotte as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences in a fast-paced, dynamic environment. No prior hospitality experience required – we provide comprehensive training to launch your career in the service industry. Enjoy competitive pay, growth opportunities, and a supportive team culture in North Carolina's most vibrant city.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and presentation
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in busy environments
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Must pass background check and drug screening