Job Description
Join our award-winning team at the Grand Harbor Hotel in downtown Baltimore! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. This immediate-hire opportunity offers competitive pay, benefits, and career growth in a luxury hospitality environment. If you thrive in fast-paced settings and have a passion for service, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel software
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Uphroom cleanliness and safety protocols
- Process mail/packages and manage lost-and-found
- Assist with valet services and transportation arrangements
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years customer service or hotel experience
- Proficiency with PMS systems (Opera/Micros)
- Strong communication and conflict-resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Maryland driver's license (for valet duties)
- Professional appearance and positive demeanor