Job Description
Join our award-winning team at The Columbus Grand Hotel, where luxury meets Midwestern charm. We're seeking an exceptional Guest Experience Manager to curate unforgettable stays for our discerning clientele. This pivotal role combines impeccable hospitality with operational excellence in the heart of Ohio's capital city. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture that celebrates innovation and guest-centricity.
Responsibilities
- Lead guest check-in/out processes with efficiency and personalized service
- Resolve guest inquiries and concerns promptly to ensure satisfaction
- Train and mentor front desk staff on service excellence protocols
- Coordinate with housekeeping and maintenance teams for seamless operations
- Manage room inventory and optimize occupancy rates
- Implement upselling strategies for premium services and amenities
- Conduct daily briefings to align team on operational priorities
Qualifications
- 3+ years in luxury hotel front desk management
- Proven expertise in Opera or PMS systems
- Exceptional conflict resolution and communication skills
- Ohio hospitality certification preferred
- Ability to work flexible shifts including weekends/holidays
- Bachelor's degree in Hospitality Management or equivalent
- Strong knowledge of Columbus tourism landscape