Job Description
Join our award-winning team as a Night Shift Front Desk Agent at the heart of Albuquerque's vibrant hospitality scene. This critical role ensures seamless guest experiences during evening hours, combining exceptional service with operational excellence. We offer competitive compensation, comprehensive benefits, and growth opportunities within our expanding portfolio of premium properties. If you thrive in dynamic environments and possess a passion for creating memorable guest interactions, this is your opportunity to shine in the Land of Enchantment.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation modifications and inquiries using property management systems
- Resolve guest concerns promptly and professionally
- Monitor security protocols and access control during overnight hours
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash drawer reconciliation
- Prepare daily reports and maintain accurate guest records
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Bilingual (English/Spanish) preferred
- Basic knowledge of Albuquerque attractions and services