Job Description
Launch your hospitality career with Grand Plaza Hotel in downtown Minneapolis! We're seeking enthusiastic Front Desk Agents to be the welcoming face of our luxury establishment. No prior experience is required – we provide comprehensive training to transform your passion for service into professional expertise.
Join our team and enjoy competitive compensation, growth opportunities, and a vibrant work environment in the heart of Minnesota's most dynamic city. Perfect for recent graduates or career changers looking to enter the thriving hospitality industry.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations, room assignments, and payment processing systems
- Resolve guest inquiries and coordinate with housekeeping/maintenance teams
- Operate hotel management software (training provided)
- Maintain accurate records of guest communications and preferences
- Uphold brand standards for cleanliness and professionalism at the front desk
- Collaborate with management to optimize guest satisfaction metrics
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy with willingness to learn new systems
- Positive problem-solving attitude and customer-first mindset
- Reliable availability including weekends and holidays