Job Description
Join our award-winning team at Grand Plaza Columbus as a Front Desk Agent where your dedication to exceptional guest experiences drives our success. We offer competitive weekly pay, comprehensive benefits, and a vibrant work environment in the heart of Ohio's capital city. As the first point of contact for our international clientele, you'll play a pivotal role in creating memorable stays while advancing your hospitality career with industry-leading training and growth opportunities.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and personalized assistance
- Manage reservations, billing inquiries, and payment processing using Opera PMS system
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Execute upselling strategies for room upgrades, dining packages, and local attractions
- Maintain accurate guest records and confidential information per brand standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid Ohio driver's license and reliable transportation
- Basic knowledge of Columbus attractions and transportation networks
- Ability to multitask in fast-paced environments with attention to detail