Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Manhattan! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy competitive weekly pay, comprehensive training, and career growth opportunities in one of NYC's most iconic locations. If you're passionate about hospitality and ready to start your career journey, we want to meet you!
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations and handle guest inquiries via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and service
- Resolve guest concerns promptly and effectively
- Maintain a clean, organized lobby environment
- Utilize property management systems efficiently
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Proficiency in basic computer applications
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Attention to detail and organizational skills
- Positive attitude and customer-focused mindset