Job Description
Join our award-winning downtown Chicago hotel as a Night Shift Front Desk Agent and become the cornerstone of our overnight guest experience. This premium role offers competitive compensation, comprehensive benefits, and the opportunity to thrive in a dynamic hospitality environment while enjoying Chicago's vibrant nightlife during your off hours.
We're seeking a professional, detail-oriented individual to manage all front desk operations during overnight shifts. You'll be the first point of contact for late arrivals, ensure impeccable security protocols, and deliver exceptional service that embodies our brand's luxury standards. Enjoy quiet operations, streamlined workflows, and a collaborative team environment designed for your success.
Responsibilities
- Manage all front desk operations during overnight hours (11 PM - 7 AM)
- Check-in/out guests with precision and personalized service
- Handle guest inquiries, requests, and emergency situations promptly
- Monitor security systems and maintain hotel safety protocols
- Process payments and manage night audit procedures
- Coordinate with housekeeping and security teams for seamless operations
- Prepare end-of-shift reports and handover documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proven ability to work independently during overnight shifts
- Exceptional communication and problem-solving skills
- Proficiency with hotel management systems (Opera preferred)
- Valid Illinois driver's license (for vaif parking operations)
- Ability to stand for extended periods and lift 25 lbs
- Flexibility to work weekends and holidays
- Basic knowledge of Chicago landmarks and attractions