Job Description
Join our award-winning team as a Front Desk Agent where your smile creates unforgettable guest experiences! No prior experience needed – we provide comprehensive training to launch your hospitality career. Enjoy flexible shift schedules while working in a vibrant downtown Charlotte hotel. Competitive compensation includes performance bonuses, free parking, and advancement opportunities.
Responsibilities
- Greet guests with exceptional service and check-in/check-out procedures
- Manage reservations and room assignments via our proprietary system
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency (no prior hotel software experience needed)
- Ability to work flexible shifts including nights/weekends/holidays
- Professional appearance and positive attitude
- Must pass background check and drug screening