Job Description
Join our award-winning team at the Grand Sacramento Hotel as a Front Desk Agent! We're seeking energetic, guest-focused individuals to create unforgettable experiences for our visitors. No prior hotel experience is required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in our downtown Sacramento landmark.
As the first point of contact for our guests, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Our supportive environment values teamwork and personal growth, making this ideal for career changers or recent graduates.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations using our property management system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform concierge duties including local recommendations
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Professional appearance and positive attitude
- Valid California driver's license preferred