Job Description
Join our award-winning hospitality team as a Front Desk Agent and launch your career in luxury guest services! No prior experience needed – we provide comprehensive training to develop your skills in reservation systems, guest communication, and problem-solving. Work in a vibrant downtown San Jose location with competitive pay, growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers passionate about creating exceptional guest experiences.
Responsibilities
- Manage check-in/check-out processes efficiently using hotel software systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process reservations and room assignments accurately
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain a clean and organized front desk area
- Upsell hotel amenities and services to enhance guest satisfaction
- Assist with payment processing and cash handling procedures
Qualifications
- High school diploma or equivalent (current students welcome)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency in basic computer applications (training provided for hotel systems)
- Positive attitude and willingness to learn new processes
- Ability to work flexible shifts including weekends and holidays
- Customer service mindset with problem-solving aptitude
- Reliable transportation to work downtown