Job Description
Are you a people person looking for a rewarding career in hospitality? Albuquerque Hospitality Group is currently seeking enthusiastic and reliable **Front Desk Agents** to join our vibrant team in Albuquerque, New Mexico. We are proud to be a premier employer in the region and offer comprehensive training for candidates with no prior experience.
As the face of our establishment, you will create a welcoming atmosphere for our guests, ensuring their stay is memorable from the moment they arrive. If you possess a friendly demeanor, strong work ethic, and a desire to learn, we want to meet you.
Responsibilities
- Provide warm, professional greetings to guests upon arrival and departure.
- Assist with efficient check-in and check-out processes using our Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with patience and a focus on guest satisfaction.
- Manage incoming phone calls and emails professionally, acting as the first point of contact.
- Maintain a clean, organized, and inviting front desk area and lobby.
- Process payments and handle cash transactions accurately and securely.
- Collaborate with housekeeping and maintenance teams to ensure seamless operations.
- Upsell hotel amenities and services to enhance the guest experience.
Qualifications
- No prior experience required. We provide on-the-job training!
- Excellent verbal communication skills and a friendly, approachable personality.
- Basic computer literacy and the ability to learn new software quickly.
- Strong interpersonal skills and the ability to work well in a fast-paced team environment.
- Ability to stand for extended periods and lift moderate luggage (up to 30 lbs).
- Must be available to work flexible shifts, including weekends, evenings, and holidays.
- Valid driver's license is a plus.